Connecting Patients with Providers

BHP has developed a secure, web based scheduling system that allows BHP contracted providers, supervised providers and programs to offer appointment times to individuals.

BHP has three service lines that schedule appointments.

  1. Intake Department receiving referrals from Primary Care Clinics.
  2. Diagnostic Evaluation Center (DEC)® from Emergency Departments statewide.
  3. Utilization Review.

Benefits of using SchedulR®

  • No cost to you.
  • Receive referrals based on your specialization.
  • You determine the number of appointments you set aside weekly, bi-weekly or monthly.
  • You are able to offer appointments at various locations.
  • Your Administrative Assistant is able to help manage your appointment offerings. Please have them submit a Systems Access Form to gain access to your profile and help manage your account and appointments.
  • You will be notified if an appointment is scheduled or cancelled.
  • You are able to remove unscheduled appointments at any time.
  • You are able to set up recurring appointments.
  • You are able to provide special instructions for your new patient and notify BHP staff of your special instructions.
  • Supervisees (individual clocking hours toward licensure) are able to set aside appointment times under your supervision.
  • You provide appointment attendance to BHP.

*BHP does not reimburse you for appointment times set aside.*

Below are examples of best practices for Scheduling Notes/Patient Instructions when offering appointments on SchedulR:

Scheduling Instructions:

“Supervised Provider Name” is supervised by “Licensed Provider Name.” For teletherapy appts: Include patient's email AND phone number for contact info. For clients under 18: <12: The first session is with just the parent/guardian 12-15: Prefer the first session to be with just parent/guardian 16-18: Best if both the parent(s)/guardian(s)and child/adolescent are present. **Parent/Guardian must be present to review paperwork with clinician**

Scheduling Instructions:

Hello, we are now offering Telehealth appointments. Please make sure patient has a device (smartphone, tablet, computer, etc.) that can handle video calls. Once patient is put on schedule, ask them to complete New Patient Form by using following link: “Website Link.” Please avoid same day appointments and schedule at least 48 hours ahead of time . Also please note that we only see MN residents .

Patient Instructions:

For all appointments: you will be sent information to fill out the intake paperwork online. Please complete required paperwork prior to your appointment. For telehealth appointments: you will also be sent a link to attend the appointment remotely.

Patient Instructions:

Please complete New Patient Form by using following link: “Website Link.” All forms need to be completed 24 hours prior to the appointment date/time by going to “Website Link” Please call us on “Phone Number” 24 hours prior to your scheduled appointment to confirm that you plan to attend. We will provide you information about how to log into video call when you call.

 

FAQ

1Can a provider use an appointment offered to BHP on SchedulR®?
Yes. BHP is unable to guarantee that appointments in the SchedulR® will be used, although every effort will be made to do so. Providers are able to delete appointments at any time, provided the appointment has not already been scheduled by BHP and the open time is deleted from the SchedulR®.
2When are good times to offer appointment openings?
Generally morning, evening, and weekend times are requested by patients. We also suggest using times convenient for your schedule, such as a documentation hour and/or end of the day.
3Can providers offer appointments at multiple locations?
Yes. Providers can offer appointments at numerous locations, but each location must be on the System Access Form, and the provider must be in the BHP network at each location. New clinic locations can be added in the future by submitting an updated Access Request Form.
4What if a provider receives a referral that is not appropriate?
Please contact the person listed in the email notification at the phone number provided, and they will assist you.
5What should I do if I have technical difficulties, or have questions about SchedulR®?
If a password has been forgotten, users are able to click the ‘Forgot Password/Reset Account’ link to reset their password. If you have other technical difficulties, please email us at Webapps@bhpnet.com.

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Important Information

BHP network providers and programs may request access for the SchedulR® by completing the Access Request Form located above.

To become a BHP network provider, please review our Network Provider Information.

For more information you may contact us via email at webapps@bhpnet.com.

SAF Initial User Agreement

Supervised Provider Agreement

Care Connect User Manual