BHP’s Quality Management and Improvement Program
The BHP Quality Program provides the framework by which BHP assesses and improves the quality of care and service, clinical outcomes, and customer satisfaction throughout the network. BHP is a fully accredited NCQA Managed Behavioral Health Organization. Full Accreditation is granted for a period of three years to those plans that have excellent programs for continuous quality improvement and meet NCQA’s rigorous standards.
BHP currently has numerous quality programs and initiatives and several departments within BHP collaborate to provide data, analytics and support for the quality program and activities. In general BHP’s quality programs fall into the following categories:
- Clinical Services
- Member Services
- Network Services
- Preventative Health and Screening Services
- Clinical Practice Guidelines
- Patient Safety
BHP reports on the results of their quality program in the annual year report. You can view a copy of the most recent year-end report to the right in our download column.
Clinical Practice Guidelines
BHP has developed four clinical practice guidelines to help practitioners make decisions about appropriate health care for specific clinical circumstances.
- ADHD Clinical Practice Guideline
- Bipolar Clinical Practice Guideline
- Chemical Health Clinical Practice Guideline
- Depression Clinical Practice Guideline
If you have questions about our quality program, please
contact us via email at firstname.lastname@example.org